Benihana - Bethesda, MD

Review summary

1. M

   Marian

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Management was very receptive to my concerns. Waitress Nina was extremely rude and condescending. Food preparer was extremely nice. We love to visit this area as adults and with our kids, but I vow to never visit this location ever again. Respectfully
   

   Benihana - Bethesda, MDResponded 1 day ago

   Thanks for visiting us, Marian! We're truly sorry to hear about your recent experience at Benihana - Bethesda. We strive to provide excellent service and it seems we fell short during your visit. We appreciate your feedback on our management team and waitstaff, and we assure you that we will take your comments into account as we continuously work to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you and your family will reconsider visiting us again in the future. Best, The Management Team
   

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2. C

   Carl

   New York City

   19 reviews

   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall experience was good. The chef was talented and made sure our food was cooked to our liking. The server was attentive and thoughtful.
   

   Benihana - Bethesda, MDResponded 2 days ago

   Hi Carl! Thank you for taking the time to share your experience at Benihana - Bethesda. We're thrilled to hear that you enjoyed our chef's talents and found our food cooked to your liking. It's also great to know that our server was attentive and thoughtful. We always strive to provide the best experience for our guests, and your feedback is a testament to our efforts. We hope to see you again soon for another round of culinary delight! Best regards, The Management Team
   

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3. C

   Cianna

   Las Vegas

   5 reviews

   vip
   2.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   It was outdated, felt as if my food was cold. The server was nice but didn't engage much, felt like a rush.
   

   Benihana - Bethesda, MDResponded on 19 November 2024

   Hi, Cianna! We're really sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We take pride in our food and service, and it's disappointing to hear that you felt it was not up to par. We also appreciate your feedback about our server and will work on improving that aspect. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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4. K

   Karen

   Washington DC

   2 reviews

   vip
   4.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Had to wait 30 minutes to be seated, despite a reservation. This was a birthday dinner and, despite reminding the staff twice, our son did not get a happy birthday song or any acknowledgement of his special day.
   

   Benihana - Bethesda, MDResponded 4 days ago

   Thanks for the review, Karen! We're sorry to hear about the wait you experienced despite your reservation. It's disheartening to hear that we didn't meet your expectations on this special day. We value your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and make your next visit a more memorable one.
   

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5. C

   Chris

   Washington DC

   1 review

   vip
   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service, great food. It gets a bit loud, but good food
   

   Benihana - Bethesda, MDResponded on 9 November 2024

   Hey Chris! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Bethesda. We do apologize if the noise level was a bit high during your visit. We appreciate your understanding and patience. We hope to see you again soon for another great dining experience!
   

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6. S

   Sarah

   Washington DC

   1 review

   1.0

   1 review

   Dined on 1 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was at 715, we arrived right on time, but we were not seated until 745. After 20 minutes sitting at a dirty table, no one had taken our order, so we left.
   

   Benihana - Bethesda, MDResponded on 4 November 2024

   Hello, Sarah! We're truly sorry to hear about your recent experience at Benihana - Bethesda. It's not the standard we aim for. We understand the frustration of waiting and we apologize for the inconvenience. We're taking your feedback seriously and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. T

   Thornton

   Washington DC

   1 review

   1.0

   1 review

   Dined on 31 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I didn’t like how when we were seated we had to wait almost 20 minutes for someone to take out order for drinks and appetizers. The only great thing about the restaurant was the appetizers and the drinks, but the food was very poor. Low quality noodles. The noodles tasted Like they were made in contaminated water. The chicken had no flavor, and they only gave us four pieces of chicken. The shrimp literally tasted like it wasn’t even cooked all the way. This restaurant is a scam they give you highest prices for low quality of food. I do not recommend anyone Eating there. Oh, and by the way, our bill was $215.61 just for that crappy food.
   

   Benihana - Bethesda, MDResponded on 4 November 2024

   Thanks for the review, Thornton! We're truly sorry to hear that your experience at Benihana - Bethesda didn't meet your expectations. We understand that waiting for drinks and appetizers can be frustrating and we apologize for the delay. We also regret to hear about the quality of our food, as we strive to provide our guests with the best dining experience. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll consider giving us another chance to provide a better dining experience. Our best!
   

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8. r

   roderick

   Baltimore

   6 reviews

   5.0

   6 reviews

   Dined on 21 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing time , food was delicious. The chef gave a great performance along with being patience and asking the right questions . Drinks was on point . Will be back soon
   

   Benihana - Bethesda, MDResponded on 23 October 2024

   Dear Roderick! Thanks for visiting us at Benihana - Bethesda! We're thrilled to hear that you had an amazing time and enjoyed our delicious food and drinks. It's great to know that our chef's performance added to your experience. We appreciate your feedback and look forward to welcoming you back soon. Thanks again!
   

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9. L

   Liz

   Baltimore

   4 reviews

   5.0

   4 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Dol, was excellent. He did all of the fun tricks and then some! The food was great and we had a good time.
   

   Benihana - Bethesda, MDResponded on 22 October 2024

   Hi, Liz! Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our chef and enjoyed our food. We always strive to create a fun and memorable dining experience for our guests at Benihana - Bethesda. Your feedback means a lot to us and we look forward to serving you again soon. Best, The Management Team
   

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10. P

    Peter

    Denver

    2 reviews

    3.0

    2 reviews

    Dined on 18 October 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Great food service. Great experience. Everything was great except for one thing…. The Price. Why is the lunch menu and dinner menu so different in price? Would only come here for a birthday… 32 dollars for a chicken dish? Love this restaurant but it’s not affordable at all.
    

    Benihana - Bethesda, MDResponded on 22 October 2024

    Dear Peter! Thank you for taking the time to share your experience at Benihana - Bethesda. We're thrilled to hear that you enjoyed our food and service. We understand your concern about the pricing. We strive to provide a dining experience that aligns with the quality of our ingredients and the high-end of the restaurant experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will certainly take it into consideration. Looking forward to serving you again soon! Best, The Management Team
    

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