Benihana - Beaverton, OR

Review summary

1. N

   Nancy

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We waited over an hour for our reserved table. Then we waited for xtra long for service to our table. Disappointed.
   

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2. J

   Josh

   VIP

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service is always good, the food is always tasty, the prices are always higher than they should be. I am not sure if they were understaffed, overbooked, or had issues with a few tables, but they were telling everyone they were behind by 30-45 minutes. Thats a pretty significant amount, especially with the volume of people coming in and then not offering some sort of 10% off coupon to people to come back, or maybe a free drink for each person in the party, or I have no idea what possibly could have been done but it was a bit ridiculous to be off by that much with so many tables at a place that generally handles the time and turnover pretty handily. That said, we will be back as we do almost every year.
   

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3. K

   Kathleen

   Portland

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Sometimes there is a shortage of staff and creates a hectic environment. They were running 45 minutes behind due to staff shortage and handled the heat from customers great. We had an amazing server who I am sure was extremely exhausted pulling double duty. (I understand by other customers other waiting staff were not so pleasant.) Our chef was an amazing cook, but we would have loved to see a little more liveliness from him. Restrooms could use some attending to during peak times.
   

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4. C

   Chris

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our entire meal was amazing. The service was spectacular. Our chef Alex was hilarious, entertaining and extremely good at his job. We loved everything about our meal.
   

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5. J

   Joe

   Portland

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good experience. The restraunt was very understaffed, and it caused some wait. But they handled it professionally. The food was excellent, and the staff treated us well. It was a very good experience
   

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6. D

   Debra

   Portland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love celebrating my mom’s Christmas Eve birthday at a place where a chef’s skill with a large fork and spatula can add percussion and harmonize with corny puns. The lunch steak is flavorful and cooked just right. The chicken and shrimp along with the fried rice keeps my craving strong!
   

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7. M

   Melinda

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   we booked a reservation with open table for 7:15. Benihana would not honor the reservation. we did not get seated until 8:30. don’t reserve here if you have children or are on a schedule.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Melinda. We're sorry for the inconvenience you faced during your visit to Benihana - Beaverton. It's disappointing to hear that we didn't meet your expectations in regards to our reservation system and the delay in seating you. We appreciate your patience and understanding. We're always working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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8. S

   Stephanie

   VIP

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

    we had a very disappointing experience at Benihana due to poor service. We had a reservation for 7 PM, we were not seated till well after 8 o’clock. We were a party of two that evening, we had a reservation in advance, furthermore, the restaurant called to confirm at the day of.  Having a reservation at this restaurant really appeared to hold no value.  In addition to this poor service, they offered no compensation, such as cocktails or appetizers while we waited. I haven’t been to this restaurant in years, we chose to attend at the wish of my daughter that night- I was overall very disappointed. (For the record, chef Joseph was lovely!)
   

   Benihana - Beaverton, ORResponded 2 days ago

   Hello Stephanie, We're truly sorry to hear about your disappointing experience at Benihana - Beaverton. We strive to provide excellent service and value to our guests, and it's clear we fell short during your visit. We understand how important it is to confirm reservations and we apologize for the delay. We also regret that our service did not meet your expectations, and for any lack of compensation like cocktails or appetizers. Your feedback is invaluable to us as we continually work to improve. We hope you'll consider giving us another chance to provide the exceptional experience you remember. Thank you for your review.
   

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9. A

   Amy

   Portland

   11 reviews

   1.0

   11 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservations were for 6:30–we were NOT seated until 8. They were over booked and insanely busy. The “show” for the cooking at the table was awful and we felt like the entire evening was a waste. No flair for the cooking and not an ounce of organization from the restaurant. I understand this is a busy time of year, but don’t accept reservations if you can’t uphold them. The 6:00 seatings got seated at 7:30!! The 6:30 at 8. I doubt the restaurant even cares that this happens and I feel sorry for the hostesses just trying to manage hungry/crabby people.
   

   Benihana - Beaverton, ORResponded 2 days ago

   Hello Amy, We're really sorry to hear about your experience at Benihana - Beaverton. We understand that the busy times can sometimes lead to delays, and we apologize for the inconvenience caused. We also regret that our cooking show didn't live up to your expectations. We strive to provide a memorable experience and it seems we fell short this time. Your feedback is valuable and will be taken into consideration. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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10. L

    Laura

    Portland

    2 reviews

    3.0

    2 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Food and experience with Alex, our chef, were excellent however we were not seated until 6:30 even though our reservation was at 5:30. When we arrived they said we would be seated within 15 minutes. We have kids and with minimal seating in the waiting area and no options for appetizers the wait was pretty awful. Many other parties with young kids were waiting for a long time too, so the overall vibe was tense. It would have been nice if they had called to say they were running so far behind or just not overbook so much!
    

    Benihana - Beaverton, ORResponded 2 days ago

    Thanks for the feedback, Laura. We're delighted to hear that you enjoyed the food and experience with our chef at Benihana - Beaverton. However, we apologize for the delay you experienced in being seated and for any tension created by the waiting area. We understand how important family-friendly dining is and we'll certainly take your feedback into consideration. We hope to serve you again soon, and provide a better experience.
    

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