Benihana - Atlanta - Buckhead, GA

Benihana - Atlanta - Buckhead, GA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. s

   sumner

   Atlanta1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Well, I’m not even sure what to rate — the food or even a simple cup of water at this location. I arrived 5 minutes before my reservation and waited 40 minutes before being seated, which admittedly went by quickly because I was having a great conversation with friends. But once we were finally seated, it took another 25 minutes with no drinks served. We eventually got up and left, and not a single person bothered to ask why we were upset. Unfortunately, we weren’t the only ones frustrated. Other guests were genuinely livid with the staff and service. This was far from the typical Benihana experience.
   

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2. D

   Debra

   Atlanta2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I love Beni Hana but our experience was bad. The service was terrible. We waited at the table for 45 minutes before the server brought us water and the soup and salad. The radio was so loud he could not hear our order and we eventually asked the front to turn the music down. The chef overcooked everything. The salmon was overdone, the chicken was dry, the shrimp appetizer was at the end and overcooked. Our kids weren’t given their salads and soaking with the adults and the server wasn’t around to tell for at least 10 minutes. Water glasses were empty for 15 minutes and the server wasn’t around no where to be found. There were several workers just standing at the wall watching the room but no one came to help when we were looking for our server. The sun was glaring in our eyes even with the shade pulled and when we asked if something could be done the answer was a head shake no and then a walk off. It was the worst experience I have had at Beni Hana and I have been going there for 30 years. I hope they see this review and overhaul the Buckhead location.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Hey Debra, we're really sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. It's clear that we didn't meet your expectations, and for that, we apologize. We take your feedback seriously and will use it to improve our service and food quality. We're also sorry for the inconvenience caused by the noise level and service delay. We always aim to provide our guests with the best experience, and we regret that we missed the mark this time. We hope you'll give us another chance to make it right. Best regards, Benihana - Atlanta - Buckhead, GA Management Team
   

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3. OT

   OpenTable Diner

   Charlotte4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   First time at Benihana. Food was average. Drinks were good and not watered down. Establishment not the cleanest. Overall good time though.
   

   Benihana - Atlanta - Buckhead, GAResponded today

   Dear Guest! Thank you for taking the time to leave us a review. We're sorry to hear that your first experience at Benihana - Atlanta - Buckhead, GA wasn't up to our usual high standards. We appreciate your feedback on our drinks and cleanliness, and we're always looking for ways to improve. We hope you'll give us another chance to impress you in the future. Best wishes, The Management Team
   

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4. B

   Brian VIP

   Cleveland5 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   They are NEVER on schedule and timing is bad for those who make reservations especially on weekends.
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Hi Brian, thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found value in your dining experience. However, we're sorry to hear that our timing was not up to your expectations. We always strive to provide our guests with the best experience possible and we apologize if we fell short this time. Your feedback is important to us and we'll certainly take it into consideration to improve our service. We hope to serve you again soon. Best, Benihana - Atlanta - Buckhead, GA Management Team
   

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5. K

   Kristie

   Atlanta10 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Reservation were made for 7:45 did not get to table until 8:30. We were celebrating Birthday I had the email that allowed $30 off which I just showed last year. This year they were admit about having it printed out. By now it to late if you already at the restaurant. I was ask what was my email address and asked to show in my phone to be told they would not honor it unless I gave a 5 star review!! Why would I give a 5 star review if my service and server were bit 5 star! Unbelievable! That’s was coming from the manager is that how we run a business now!
   

   Benihana - Atlanta - Buckhead, GAResponded 3 days ago

   Hey Kristie, we're truly sorry for the delay you experienced during your visit. It's not typical of our usual service and we understand how frustrating that must have been. We apologize for the inconvenience and appreciate your patience. We're glad to hear you enjoyed the food and we'll certainly pass your feedback onto our team. We hope you'll give us another chance to provide a better experience. Thanks for your feedback, it helps us improve.
   

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6. T

   Taylor

   Orlando1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service took a little longer than expected and the noise level was just a bit too loud, but the food and the company we randomly met at our table was absolutely fantastic. Can’t wait for the next visit!
   

   Benihana - Atlanta - Buckhead, GAResponded 4 days ago

   Thanks for your feedback, Taylor! We're glad to hear you enjoyed the food and company. We appreciate your patience regarding the service and noise level, and we'll work on improving that. Looking forward to welcoming you back for your next visit!
   

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7. A

   Amazon

   Atlanta7 reviews

   5.0

   Dined on 16 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My chef & waiter was amazing! I am so sorry I don’t remember my waiter name but he was working with Malachi. They are the perfect pair. I only want to go if they are working together. To be honest if i didn’t have a good experience today it was going to be my last time going to this location. Both of them really changed my mind so give Benihana buckhead another chance. 
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Dear Amazon! Thank you so much for your kind words! We're thrilled to hear that Malachi and his teammate made your experience exceptional. We'll be sure to share your compliments with them—they’ll be delighted to know they made such a positive impact! Your feedback truly means a lot, and we’re so glad they changed your mind about giving Benihana Buckhead another chance. We look forward to welcoming you back for another amazing dining experience! See you soon! 🍽✨
   

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8. D

   Denika

   Atlanta2 reviews

   3.0

   Dined on 16 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Go on a weekday, you may have a better experience. Walkins were seated before reservations.
   

   Benihana - Atlanta - Buckhead, GAResponded 6 days ago

   Dear Denika, Thank you for sharing your experience. We truly appreciate your feedback. It’s disappointing to hear that your reservation wasn’t honored as expected. Your suggestion to visit on a weekday is helpful for others, and we hope the restaurant takes this feedback to improve their seating process. Hopefully, your next visit will be much more enjoyable!
   

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9. S

   Sheree

   Atlanta1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful 1st time experience… Chef Jordan was amazing
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Dear Sheree, Thank you for sharing your wonderful first-time experience at Benihana! We're thrilled to hear that Chef Jordan made your visit amazing. Creating a fun and delicious dining experience is what we strive for, and it sounds like Chef Jordan delivered just that! We truly appreciate you choosing Benihana and hope to welcome you back soon for another fantastic meal and show! 😊🔥🍣
   

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10. E

    Elias

    Atlanta6 reviews

    4.0

    Dined on 15 March 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    Chef Carlos's food was exceptional, but the waitress felt inexperienced. There was no follow-up, and the salad arrived just as Carlos finished cooking the entrées. Thanks to Carlos's cooking, the overall experience and food were good.
    

    Benihana - Atlanta - Buckhead, GAResponded 6 days ago

    Dear Elias, Thank you for sharing your feedback! We're thrilled to hear that Chef Carlos delivered an exceptional dining experience with his cooking. However, we apologize for the service shortcomings you encountered. Your comments about the timing and follow-up are valuable, and we'll work on improving these aspects to ensure a smoother experience. We appreciate your kind words and hope to welcome you back for another great meal soon!
    

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