Benihana - Atlanta - Buckhead, GA

Review summary

1. E

   Emilee

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The cocktails tasted like dish soap and the fried rice was way too peppery, but at least they tasted like something. The food was straight-up bad: flavorless and dry. The chicken was so dry and unseasoned, and there wasnt even any sauces to drown it in. We were very clear that one of our diners was vegetarian, yet the chef still put shrimp on her plate. The server ended up comping her meal, but it was the cherry on top of the overall terrible experience. I put on our reservation that we were celebrating but was never asked what we were celebrating or if it was brought up at all.
   

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2. A

   Ambrosia

   Greensboro

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Honestly we got there at 8:24, the we got seated at 8:52, the chef did not come to the table until 10:52, we did not leave until 11:40…. If you do the math that was 3.5 hours at a restaurant…. Def felt like I worked a part time shift…. Not going back cause that was actually a very crazy experience.
   

   Benihana - Atlanta - Buckhead, GAResponded 2 days ago

   Thanks for the feedback. We're sorry to hear about your experience. We understand how frustrating it must have been to wait for such a long time and not receive the service you expected. It's important to us that our customers have a great dining experience and we're sorry that we didn't live up to those expectations. We appreciate your patience and understanding. Your feedback is important to us and we'll use it to improve. We hope you'll consider giving us another chance in the future.
   

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3. T

   Timeka

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for my Mom’s birthday and although it was very busy our waiter maintained. Chef Friday made sure people with food allergies were taken care of first, and the food was great. I truly appreciate the professionalism of everyone involved in making my Mother’s Day special.
   

   Benihana - Atlanta - Buckhead, GAResponded 2 days ago

   Hello, Timeka! We're thrilled to hear that you chose Benihana - Atlanta - Buckhead for your Mother's Day celebration and that we were able to make your special day even more memorable. We're glad that we could accommodate your mom's dietary needs and ensure her food was up to her standards. It's wonderful to know that everyone was professional and attentive to your needs. We look forward to serving you again soon. Best, The Management Team
   

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4. N

   Noyaw

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here to celebrate my birthday an had an amazing experience. Our chef (chef OD)was amazing, energetic and really made the experience an unforgettable one. Food was cooked to perfection. The waitress was very nice and made sure we was taken care of. Overall 10/10 I would definitely recommend
   

   Benihana - Atlanta - Buckhead, GAResponded 7 days ago

   Dear Noya! Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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5. E

   Ernestine

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Service was very poor, 1 server for several tables. He did his best. We waiting 30 minutes before a server showed up.
   

   Benihana - Atlanta - Buckhead, GAResponded on 30 November 2024

   Hi Ernestine, We're really sorry to hear about your experience at Benihana Atlanta - Buckhead. It's disappointing to know that you felt our service did not meet your expectations. We strive to provide excellent service to all of our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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6. R

   Rhasaan

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed myself at this establishment. I came for my birthday celebration and the waitress, chef and over all customer service was amazing! I would recommend to my friends and family.
   

   Benihana - Atlanta - Buckhead, GAResponded on 26 November 2024

   Hey Rhasaan! Thanks for the feedback! We're thrilled to hear that you had an amazing birthday celebration at Benihana - Atlanta - Buckhead. It's great to know that our team's efforts to provide amazing customer service made your experience memorable. We appreciate your recommendation and look forward to serving you and your family again soon!
   

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7. E

   Elizabeth

   Atlanta Metro

   23 reviews

   vip
   1.0

   23 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is low rent. Waited two hours to be sat despite the open table app stating that we were “dining now” when we still waiting~ this was with an 8:30 reservation. The clientele was seedy, low quality and dressed for the club. Heard several crew members drop the f-bomb. Watched a server dip a glass directly into the ice at the bar. Should have known this place was trash when they had an armed security guard at the front door. I expected a shooting or fight to break out at any minute. Our server bribed our table with free apps or sushi rolls to leave a 5 star review. Definitely better places to get hibachi in Atlanta. Skip this place for sure.
   

   Benihana - Atlanta - Buckhead, GAResponded on 25 November 2024

   Hello Elizabeth! We're truly sorry to hear about your less than satisfactory experience at Benihana - Atlanta - Buckhead. We strive to provide a welcoming atmosphere and top-notch service to all our guests, and we apologize if we fell short during your visit. We also acknowledge your feedback regarding our clientele and the service provided. We assure you that we take all feedback seriously and will address these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to provide you with the experience you deserve. Best regards, The Management Team
   

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8. C

   Chasityr

   Atlanta Metro

   6 reviews

   vip
   5.0

   6 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Or server . Not sure of her name. She wears white clear glasses. Hair was in a bun. She was wonderful ❤️ Our chef Malichi was superb. Wow!!! Food has never tasted this good. Great new managers as well. Very attention to detail. The manger with the beard got this restaurant back on track again.
   

   Benihana - Atlanta - Buckhead, GAResponded on 26 November 2024

   Thanks for the feedback, Chasity! We're thrilled to hear that you enjoyed your experience at Benihana - Atlanta - Buckhead. It's wonderful to know that our chef, Malichi, and our new management team impressed you with their attention to detail. We strive to provide the best food and service to our customers, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

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9. T

   Travis

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 20 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Me & my wife’s first time going to this restaurant. The food was excellent, our waitress Bri was great & our chef Sabi was even better. However management was terrible. We were under the impression that we could use a birthday coupon for my wife’s birthday today. I drove a hour away, before I called I called TWICE. The young lady who answered the phone expressed that YES we could use a birthday coupon for $30 off for my wife’s birthday. In all that wasn’t the case. So because I asked management what could be accommodated because the money wasn’t an issue. It was the principal, the young lady who answered the phone delivered the wrong information. Our meal was well over a $100 & management only gave $10 off. I tipped our chef & waitress because they had nothing to do with it. However I’m in management & if our word is our word we have to follow by it. This lady made a mistake, mistakes happen but I expect management to follow up by this young lady mistake by telling us we could use the $30 off coupon today. Also management said it could be use 2 days later & our waitress said it couldn’t be used until next year, so I didn’t know who to believe. In all wonderful service by Bri & Chef Sabi but this will be our first & last time going because as a MANAGER myself I believe in being integral even if it causes to take accountability for our staff mistakes.
   

   Benihana - Atlanta - Buckhead, GAResponded on 22 November 2024

   Dear Travis! Thanks for visiting us. We're glad to hear that you and your wife enjoyed your first visit to Benihana - Atlanta - Buckhead. We're thrilled you appreciated the food and found our staff to be wonderful. We sincerely apologize for the misunderstanding regarding the birthday coupon. We understand that this could have been managed better. We appreciate your patience and understanding. We hope to serve you again soon.
   

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10. T

    Tori

    Atlanta Metro

    17 reviews

    5.0

    17 reviews

    Dined on 20 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our group of 12 had a great experience with great food today.
    

    Benihana - Atlanta - Buckhead, GAResponded on 21 November 2024

    Hello Tori! Thank you for choosing to dine with us at Benihana - Atlanta - Buckhead and for taking the time to leave us such a wonderful review. We're thrilled to hear that your group had a great experience and enjoyed the food. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another great dining experience. Best regards, The Management Team
    

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