Benihana - Anchorage, AK

Review summary

1. OT

   OpenTable Diner

   Anchorage

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Took 45 minutes to get water, then another 45 minutes for the cook to start. Took 3 hours from our reservation time to finish with no food for 1.5 hours.
   

   Benihana - Anchorage, AKResponded 1 day ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Anchorage, AK. We strive to provide efficient service and delicious food, and it's clear we fell short during your visit. We understand how frustrating it can be when there's a delay in receiving your food and we sincerely apologize for the inconvenience. Please know that we take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide you with a better dining experience in the future. Best, The Management Team
   

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2. AO

   AOuzts

   Anchorage

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great experience, but really expensive now. I was surprised no entrees under $40. Pleasant experience as always. Just may have priced themselves out of my business
   

   Benihana - Anchorage, AKResponded 1 day ago

   Thanks for visiting us, AOuzts! We're thrilled to hear that you had a great experience at Benihana - Anchorage, AK. We understand your concern about our pricing and appreciate your feedback. We're always looking for ways to improve our offerings and your feedback helps us do that. We hope to see you again soon!
   

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3. B

   Brittany

   Anchorage

   1 review

   5.0

   1 review

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service! We were the only guests in the restaurant, as we had 10pm reservation. Kelly was our server and Tiffany was our chef. They didn't seem bothered by a late table, and didn't rush us out the door. 10/10 for a late dinner date
   

   Benihana - Anchorage, AKResponded on 13 January 2025

   Thanks for visiting us, Brittany! We're thrilled to hear that you had a great experience with us at Benihana - Anchorage, AK. It's wonderful to know that our team was able to provide you with excellent service despite your reservation being late. We always strive to make our guests feel comfortable and attended to, regardless of the time of day. Your kind words mean a lot to us. We look forward to serving you again soon.
   

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4. S

   Sarah

   Anchorage

   1 review

   5.0

   1 review

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tiffany was super nice and made delicious food! The restaurant is very noisy, but we weren't expecting any different, so it wasn't an issue. Everything was lovely
   

   Benihana - Anchorage, AKResponded on 13 January 2025

   Hey Sarah, We're thrilled to hear that you had a great experience at Benihana - Anchorage, AK! It's fantastic to know that our team made your meal delicious and that you found our restaurant to be very noisy. We always strive to create a memorable experience for our guests and your feedback is a testament to our efforts. Thank you for your kind words and we look forward to serving you again soon! Best, The Management Team
   

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5. R

   Ralayna

   Hawaii

   2 reviews

   1.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   After waiting over 45 minutes for our actual reservation time we were finally sat down and forgotten about for another 30-35 minutes. Not even offered any water or anything to drink, till we finally left the restaurant. I cant rate the food seeing as how we were never served anything BUT the service was by far the worst Ive ever experienced. Terrible place!!!!
   

   Benihana - Anchorage, AKResponded on 6 January 2025

   Thanks for the review, Ralayna. We're truly sorry to hear about your recent experience at Benihana - Anchorage, AK. It's clear that we didn't meet your expectations in terms of service and we sincerely apologize for the inconvenience caused. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. Your feedback is invaluable and will be used to improve our service. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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6. m

   merry

   Hawaii

   1 review

   2.0

   1 review

   Dined on 3 January 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were early for reservation, waited 25 mins after reservation time to get seated. Then waited another hour and a half to get chef for the start of our meal. It was busy and not enough chefs.
   

   Benihana - Anchorage, AKResponded on 8 January 2025

   Thanks for the review, merry. We're sorry to hear that you had a less than perfect experience at Benihana - Anchorage, AK. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're glad to hear that you appreciated our service, though we're sorry that the chef was not available when you needed him. We'll take your feedback into account and strive to improve our service. We hope to have the opportunity to serve you better in the future.
   

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7. J

   Jen

   Anchorage

   1 review

   2.0

   1 review

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Chef complained about pay etc while cooking for us. and was confrontational with other co workers. He was considerate of childrens needs and fears so that was great. It was our daughter’s birthday and we had told wvery person (including on pur reservations) No birthday song for her after watching several others. We made the best of it it but a dissapointment for sure
   

   Benihana - Anchorage, AKResponded on 8 January 2025

   Jen, we appreciate your feedback and are sorry to hear about your experience. We strive for a positive atmosphere and to celebrate special moments like birthdays. Your comments will help us improve, ensuring future celebrations are memorable. Thank you for sharing your thoughts with us. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. R

   Robyn

   Anchorage

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The meal was great! Our chef Danny is an expert, and very professional, yet fun! Love when we get him!
   

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9. T

   Taylor

   Anchorage

   1 review

   5.0

   1 review

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such amazing food and service! It was our anniversary and the staff was outstanding and made it extra special! We will be coming back for every special occasion! Thank you so much
   

   Benihana - Anchorage, AKResponded on 27 December 2024

   Dear Guest, thank you for taking the time to share your positive experience with us. We’re thrilled to hear that you enjoyed your visit and look forward to welcoming you back soon!
   

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10. c

    cheriep

    Anchorage

    4 reviews

    5.0

    4 reviews

    Dined on 25 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Dennis is the best cook EVER! Our food was sooo yummy
    

    Benihana - Anchorage, AKResponded on 27 December 2024

    Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
    

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