Benihana - Alpharetta, GA

Review summary

1. h

   holly

   VIP

   Coastal Georgia

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   They forgot my daughter's chicken and my steamed rice. Had to ask for numerous items. Our chef was fantastic and sweet
   

   Is this helpful?

   Report
2. D

   D Michele

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We arrived at 3:30pm. There was no one really there. We were sat immediately and a nice server came over to greet us and take drink orders. About 10 minutes later she returned, with no drinks, to inform us she would sit more people with us. No problem. 10 minutes later, she returned with drinks for the entire table. 40 minutes pass and I ask for our check because we still hadn’t seen the chef. She tells us she has to get manager but then the chef finally comes out. By this time it is 4:34. An hour later! Then the chef even told us he just came in after 4. If you all don’t plan to staff properly after the lunch rush, you should just close until 5.
   

   Is this helpful?

   Report
3. R

   Ron and Sherry

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unreal! Total nightmare! We had a reservation and waited for two hours-no food! It took an hour and a half just to get drinks! The manager just hid in the kitchen-never came to talk with us! The restrooms were deplorable and I will never ever go there again!
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

   Is this helpful?

   Report
4. T

   Torrey

   Nashville

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas night and it was amazing! My girlfriend shares her birthday with Christmas and having a place that she can enjoy herself on Christmas is hard to find! Jason not only made our night but he made our Christmas! We will always ask to sit with him!
   

   Benihana - Alpharetta, GAResponded 2 days ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

   Is this helpful?

   Report
5. M

   Mark

   VIP

   Atlanta Metro

   31 reviews

   5.0

   31 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   XMAS day is always extremely busy, so you need patience. The new management team is phenomenal and has this location running very well. The good was excellent, thank you, Chef Jason! The service was also very good, thank you Gabby!
   

   Is this helpful?

   Report
6. M

   Marcia

   Atlanta Metro

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   Way overbooked for Christmas. We had a reservation for 6:30, never seated till 8, never are till after 9.ran out of some drinks, service was haphazard because they were short staffed. Food is pricey for what you get, although the preparation theatrics is part of it. Will never do this for Christmas again. They should have turned people away who didn't have reservations.
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
7. L

   Laurie

   VIP

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   We booked a table Christmas night. Waiting 1.5 hours past our reservation to be seated. Then waited over an hour at the table for a chef. Staff was pleasant and clearly trying. But waiting over 2 hours for food was ridiculous. And they didn’t comp anything after all that. Not sure what it is like on a regular night. But I wouldn’t go there again on a holiday. Staff told us they double booked all the reservations.
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

   1 person found this helpful

   Report
8. E

   Ebony

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef was amazing. He was funny and interacted well with our table. The food was delicious.
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

   Is this helpful?

   Report
9. J

   Jessica

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My family of 4 had a dinner reservation for 5:00. We drove an hour to get there, but we arrived early in the event we could be seated early but we also didn’t want to be late. We were told they were running over an hour late! So, with 2 small children in tow we waited almost 2 hours in our car in the parking lot. We actually had to go to QT to get a snack because the kids were starving. When we were finally seated around 6:00, it took another 30 minutes for someone to take our drink and appetizer orders. Our drinks arrived another 30 minutes later. My appetizer was wrong, so the correct one didn’t come out until the chef was already at the table cooking. My husband’s drink didn’t arrive until he was half finished with his meal. My kids food didn’t arrive until we were half finished with our meals. The people next to us never got their drink orders. The server messed up our ticket 3 times, and we ended up not finding the third mistake until after she ran our card. They owe us over $65, and the manager said she can’t really do anything about it because corporate has to get involved. So, basically I’ll never see that money again. The experience was so terrible, but the food really didn’t justify the wait or the money. Honestly. Save yourself about $200 and go to your local neighborhood hibachi restaurant instead. Benihana is a joke. I had never been before but I promise I will never return. Absolute, waste of time and money.
   

   Benihana - Alpharetta, GAResponded 2 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

   1 person found this helpful

   Report
10. L

    Larry

    VIP

    Atlanta Metro

    6 reviews

    1.0

    6 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 1

    What a mess! Booked a reservation that they couldn’t even come close to - 1.5 hour wait! Service was saved by our chef Jason but the rest of the experience was terrible. Will save my money and avoid this place in the future.
    

    Benihana - Alpharetta, GAResponded 2 days ago

    Thank you for the kind words! We’re thrilled to hear that you enjoyed your experience. Your satisfaction is our top priority, and we hope to have the pleasure of serving you again soon
    

    1 person found this helpful

    Report