Benihana - Alpharetta, GA

Review summary

1. OT

   OpenTable Diner

   Atlanta1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had a reservation. Sat at the table at 7! However didn’t get my drink until hour later after being seated. Food was subpar. Not happy with this visit
   

   Benihana - Alpharetta, GAResponded 4 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Alpharetta, GA. It's disappointing to know that you had a long wait for your drink and that the food didn't meet your expectations. We strive to provide excellent service and food, and it's clear we fell short during your visit. We appreciate your patience and understanding, and we hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

2. L

   Lametria

   Chicago3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason is THE BEST!!! Seasoning is perfect and super personable!
   

   Benihana - Alpharetta, GAResponded 4 days ago

   Thanks for the feedback, Lametria! We're thrilled to hear that you had such a wonderful experience at Benihana - Alpharetta, GA. We take pride in our seasoning and it's great to know that you found him to be personable and excellent. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

3. OT

   OpenTable Diner VIP

   Atlanta1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We are frequent customers of Benihana in Alpharetta, but today was probably one of the worst days ever. Our reservation was at 1:30 PM, but we didn’t get seated until just a little after 2:00 PM. The server was super slow even after we sat down. We didn’t literally start eating until 30 minutes later . You are becoming unreasonable for two people… our total was $130 .  My son-in-law Benihana , but I can’t keep coming here dealing with the prices and slow service. We need to hire some more people.
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. It's disappointing to know that we didn't meet your expectations, especially as you're a frequent customer. We understand your concerns about service speed and pricing. We always strive to provide efficient service and fair pricing, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide the excellent dining experience you've come to expect from us. Best regards, The Management Team
   

   Is this helpful?

4. D

   Dawn

   Atlanta3 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great server and chef! The server had several tables and did a good job checking on our table. The chef Jason was excellent! Great food and a good sense of humor!
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Hi Dawn, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Alpharetta, GA. It's always a pleasure to know that our team has provided you with excellent service and delicious food. We strive to make our guests' experiences memorable and we're glad we could do that for you. We appreciate your feedback and look forward to serving you again soon! Best wishes, The Management Team
   

   Is this helpful?

5. D

   David

   Atlanta1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Muy mal el servicio y precios muy costosos para la cantidad de comida y la calidad
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Estimado David, Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Nos tomamos muy en serio sus comentarios sobre el servicio, los precios y la calidad de los platillos. Siempre buscamos ofrecer una experiencia que justifique el valor de cada visita. Agradecemos su opinión y la compartiremos con nuestro equipo para mejorar. Nos encantaría tener la oportunidad de brindarle una mejor experiencia en el futuro. Atentamente, La Gerencia
   

   Is this helpful?

6. M

   Mark VIP

   Atlanta33 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ricardo is fabulous and always takes good care of its. He's like family to us, and he's the main reason we continue to come back. Overall, just a great guy!
   

   Benihana - Alpharetta, GAResponded 7 days ago

   Hello Mark, We're absolutely thrilled to hear that you had such a great experience at Benihana - Alpharetta, GA! It's wonderful to know that our team made your visit special and that you felt well taken care of. We always strive to make our guests feel like family and it's heartwarming to hear when we've succeeded. Thank you for your kind words and for choosing to dine with us again. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

7. H

   Harrison

   Atlanta6 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Front hostess crew needs some direction on being more hospital. Would it be too much to ask for just a tad bit of niceness? That’s all.
   

   Benihana - Alpharetta, GAResponded on 3 March 2025

   Thanks for the review, Harrison! We're glad to hear that you enjoyed our food and service at Benihana - Alpharetta, GA. We truly appreciate your feedback regarding our hostess crew. We're always looking to improve and your suggestion about being a bit more friendly is certainly noted. We hope to see you again soon and promise a better experience next time.
   

   Is this helpful?

8. T

   Terry

   San Francisco1 review

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Nyla was fanatic, very personable,and the food was amazing
   

   Benihana - Alpharetta, GAResponded on 1 March 2025

   Hello Terry, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Alpharetta, GA. Our team works hard to ensure our guests have a memorable dining experience, and we're glad to hear that our chef and food exceeded your expectations. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best Regards, The Management Team
   

   Is this helpful?

9. R

   Rashad

   Charleston2 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE this place. I drove down from Greenville to get me some. Our Chef was great. His name started with a D. Sadly i do not remember but he was amazing. He entertained us for a good while. The food was great. I’m all smiles.
   

   Benihana - Alpharetta, GAResponded on 20 February 2025

   Thanks for the feedback, Rashad! We're thrilled to hear that you had a wonderful experience at Benihana - Alpharetta, GA. It's great to know that our Chef's performance and the quality of our food impressed you. We always strive to make our guests feel special and we're glad we could do that for you. We appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

10. A

    Andrea

    Atlanta5 reviews

    2.0

    Dined on 16 February 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 1

    We made a reservation for 7:30, but we were not seated until 8:10. It then took 15 minutes for our server to greet us. It was her first night. She was sweet and none of this experience was her fault. Then it took 20 mins for our adult beverages, and 30* minutes for our apps. The hibachi chef arrived 35+ mins after we were seated. They charge $6 for fried rice, and that’s after they charge $47 for steak & shrimp. Ridiculous. Ridiculous!!! Our server never came back to clear our app plates, salad bowl, soup bowls. And our waters and sodas were refilled 1x. We had to walk over to another table to get napkins, and we had to ask the manager to get Togo boxes. The temp was freezing cold even with the flattop heating. $300 for 4 people is an exorbitant cost for this horrible experience. We will not return. Not to mention, we paid $15 for a sushi app and they charged us $8.50 on top of that for the sushi kitchen. Talk about getting nickel and dimed. There were two managers, neither of which came by to check on anyone.
    

    Benihana - Alpharetta, GAResponded on 17 February 2025

    Hi Andrea, We're truly sorry for your experience at Benihana - Alpharetta, GA. We apologize for the long wait and the delay in service. We're disappointed our server didn't meet your expectations and the temp was cold. We regret the confusion with the app pricing and the service delay. We appreciate your feedback and will address these issues. We hope for another chance to provide a better experience. Best, The Management Team
    

    Is this helpful?