Beertown Public House- London

Review summary

1. D

   Dale

   Toronto

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and service was excellent. The only downside was I found the music loud.
   

   Beertown Public House- LondonResponded 4 days ago

   Hi Dale! Thank you so much for your review! We're proud of our menu and our team members who prepare and serve it so this is great to hear. I appreciate your feedback around the music volume. This is something that we're always striving to get right and this feedback helps us to improve going forward. We hope to see you again soon! Eric Bernier Service Manager, Beertown London Masonville
   

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2. F

   Faith

   Toronto

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made a reservation and asked for a booth, I was not given what I asked for and was put in the worst spot in the entire restaurant. It ruined my entire experience, I was uncomfortable, and I will not be coming back.
   

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3. C

   Cindy

   Toronto

   11 reviews

   3.0

   11 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   They have a gluten friendly menu but brought fries when the menu states potatoes. Service was slow. They brought out the meals for 2 of 4 people then almost 5 minutes later brought the other 2
   

   Beertown Public House- LondonResponded on 14 December 2024

   Hey Cindy, First, thank you so much for taking time to leave us a review. I'm so sorry you had this experience and we missed the mark. I'd love the opportunity to try and make this right. Are you able to email me ksauder(@)beertown.ca to discuss how we can do that? Looking forward to chatting with you, -Kendra Sauder Beverage Manager
   

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4. N

   Nicholas

   VIP

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on 3 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great service, good vibe and music level. Just felt the food was priced higher than it should be for the quality that came with it.
   

   Beertown Public House- LondonResponded on 9 November 2024

   Hi Nicholas! Thank you for taking the time to leave such a thoughtful review. I'm very glad to hear that there were aspects of the experience that you appreciated, like the service and the vibe, but I'm sorry to hear that you felt the food did not bring the value suggested in the price point. I would love to invite you back. Please feel free to give me a call at 519 679 5424 and ask for me, Eric. Alternatively, shoot me an email - ebernier(at)beertown.ca and I can book you in. Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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5. OT

   OpenTable Diner

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined on 31 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Staff were polite and accommodating. Limited menu. Fries were not good.
   

   Beertown Public House- LondonResponded on 1 November 2024

   Hi there! I appreciate you taking the time to leave this review for us after your dining experience yesterday! I'm sorry to hear that you found the menu limiting and the fries not to your liking. I would appreciate the opportunity to understand your experience better and see how we can do better next time! If you could reach out to the restaurant at 519-679-5424 and ask for me, Eric, or email me directly at ebernier(at)beertown.ca. Looking forward to hearing from you, Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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6. M

   Mindy

   Toronto

   1 review

   4.0

   1 review

   Dined on 16 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very friendly server, food was pretty good, convenient and comfortable place to meet!
   

   Beertown Public House- LondonResponded on 22 October 2024

   Good morning, Mindy! I'm so glad to hear that you had a great time here! We take a lot of pride in having friendly service and our menu and are pleased to hear that that was reflected in your experience! Looking forward to seeing you again! Cheers, Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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7. M

   Michiya

   Toronto

   1 review

   5.0

   1 review

   Dined on 16 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took with me two Cuban visitors to London. They had a great time with the food, atmosphere, and the service -- the service in particular. We had an excellent server which made our lunch experience extra memorable. Thank you for that.
   

   Beertown Public House- LondonResponded on 17 October 2024

   Hi Michiya! Thank you for the glowing review and for choosing us to for lunch with your visitors from Cuba! We take pride in delivering these kinds of experiences and I'm so glad to hear that we hit the mark for you and your guests. We look forward to hosting you and any of your guests again! Cheers, Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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8. K

   Kelsey

   Toronto

   1 review

   2.0

   1 review

   Dined on 11 October 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our server was very rude. She did not put in our app and only acknowledged and took respond when the manager brought it out to us and we explained we had waited an hour for it. After that we barely saw her, she was not friendly when she was at our table. Food is always good at beertown but this experience left us very disappointed in the treatment. We were there for 2 hours in total because the food took so long and our server was not around.
   

   Beertown Public House- LondonResponded on 15 October 2024

   Hi Kelsey, Thank you for taking the time to leave this review. I'm sorry to hear of your experience and I can understand your disappointment as this is not the kind of experience that we want any of our guests to have. I appreciate that you've still chosen to recommend us and add some great tags but realize that we fell short of both of our expectations with this particular visit. I would love the opportunity to make it right for you. Could you please reach out to me directly via email or telephone so that we can discuss this further? My email is ebernier(at)beertown.ca or you can call the restaurant directly at 519-679-5424 and ask for me: Eric. Thank you again, Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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9. M

   Mary

   Toronto

   1 review

   5.0

   1 review

   Dined on 8 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a great meal here tonight! Service was friendly, food came quickly and was DELICIOUS. Great recommendations from our server that did not disappoint. One person in the group was gluten free and this is one of the best gluten free menus we have seen. Will be back!
   

   Beertown Public House- LondonResponded on 10 October 2024

   Hi Mary! I'm delighted that you had such a great experience with us yesterday and that it reflected in your review and tags for us. We take great pride in delivering this level of service and experience while making sure that those with dietary restrictions can enjoy at that same level. We're excited to see you back for more great food and great times! Please feel free to reach out to me at ebernier(at)beertown.ca if you have any need for group reservations in the future! We would be happy to serve you again! Cheers, Eric Bernier Guest Service Supervisor Beertown London Masonville
   

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10. M

    Melissa

    VIP

    Toronto

    24 reviews

    5.0

    24 reviews

    Dined on 7 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding as always!!! Forgot to take pictures this time tho
    

    Beertown Public House- LondonResponded on 10 October 2024

    Hi Melissa! I love that word! Outstanding! I'm happy and proud to hear that you would use that word to describe your experiences here. We're looking forward to seeing you and your photography skills next time you come visit us! If you would like to have an outstanding time with a group in the upcoming holiday season, I welcome you to send me an email at ebernier(at)beertown.ca to discuss and book a time! Cheers, Eric Bernier Guest Service Supervisor Beertown London Masonville
    

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