Beachhouse - Moana Surfrider

Review summary

1. J

   Jacklyn

   VIP

   Cincinnati

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   I have to admit I’m extremely disappointed in this experience at the Beachhouse Moana Surfrider because of the way we were treated by the hostess. I booked this course meal about two months in advance to celebrate and special occasion and was really looking forward to the water view as advertised in all the pictures. I was told when we were seated that we weren’t allowed to sit by the water because we hadn’t booked enough months in advance despite planning early. We watched all five of those tables sit open our entire dinner while we were denied a sunset view and I don’t understand why we weren’t good enough to deserve a good view. It’s a shame because the food was amazing, our server was exceptional, the chef even came to talk to us personally about a food allergy. Very disappointing to be told “we didn’t book enough months ahead of time” to enjoy the view as advertised for our special occasion. It put a huge damper on the last night in Hawaii and a bad taste in our mouth for the Moana Surfrider. The hostess remarks and treatment completely ruined our experience of an extraordinary good meal and celebration. She made us feel unworthy of the restaurant and unwanted compared to other guests. We had to modify the time of our reservation so I’m unsure if that’s what caused us to move to the bottom of the barrel? Be aware if you want a decent table as shown in the pictures, maybe try booking more than a few months in advance and don’t modify the reservation.
   

   Is this helpful?

   Report
2. C

   Carolyn

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with a gorgeous ocean view! Food is fabulous! Great dining experience!
   

   Is this helpful?

   Report
3. B

   Bruce

   VIP

   Hawaii

   80 reviews

   4.0

   80 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The lobster chowder was very good. The seared Spanish octopus was OK…not marinated enough, but good sear, and the portion size was too small. The roasted lamb was excellent. The duck breast was served to cool and it should have been cooked and served properly: score the fatty part and sear in a hot pan to remove a bunch of fat, then roast and served as slices (aguillets de magret de canard). The chocolate banana mousse dessert did not seem to have bananas in it.
   

   Is this helpful?

   Report
4. G

   Gary

   Hawaii

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience as always!! Nathan is a great server. Super friendly and bubbly- super professional We Will be back in February for my Birthday again.
   

   • 

   Is this helpful?

   Report
5. J

   JAEHYUK

   Hawaii

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for taking care of me for my honeymoon, receiving special wine, and congratulating me.
   

   Is this helpful?

   Report
6. S

   Soni

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely experience overall. Good food and an amazing view of the beach and ocean at sunset. Service was second to none.
   

   • 

   Is this helpful?

   Report
7. N

   Nancy

   Caribbean

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Très belle soirée et ambiance extraordinaire Je recommande fortement ce restaurant
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was a great experience. Our service was perfect and the meals were beautiful and tasty. We went right at sunset and vibes were immaculate.
   

   Is this helpful?

   Report
9. k

   kim

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was amazing, however the 4 course pre fix wasn’t as good as I remember 2 years ago. They might of gotten a new executive chef. The food felt like wedding food, while pretty, it was missing some flavors. Example, the side salad, was limp and had a few pieces of squash. Nothing memorable. And my sister got the entree that was the Asian white fish and fried rice on the side. However the fried rice was bland, missing key spices, but adding salt would have helped. Overall, not sure if it was just an off night, but hard to go back since our bill was over $400. Expensive for ok food. I am unsure if I will go back for the four course menu. I usually don’t complain, as our server were very nice.
   

   Is this helpful?

   Report
10. D

    Donna

    VIP

    Philadelphia

    105 reviews

    5.0

    105 reviews

    Dined on 7 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Prix fixe menu only - 4 or 5 course. For extra we ordered oysters to start - only 6. The soup and/or salad starter was tasty as well as the pear and burrata appetizer. Perfect size potions prior to the entree. The scallops were a bit on the chewy side but had good flavor paired with a parsnip puree. For an extra charge, we also ordered the prime rib - nice cut with sides. The dessert was also delicious. Wish the scallop dish was more substantial with sides. The wine pairing was overpriced and the selection did not enhance the dish. Summation - the view and service were phenomenal. The meal was delicious but we weren’t wowed - but we reside in a very foodie city with excellent restaurants, taste profiles, and chefs. The price represents the location and atmosphere. Laid back, beautiful sunset, and great entertainment at the Beach Bar steps away. Would order your favorite cocktail/wine vs pairing.
    

    Is this helpful?

    Report