Aura Waterfront Restaurant + Patio

Review summary

1. M

   Marc

   Victoria

   5 reviews

   5.0

   5 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall experience was excellent given location of restaurant with beautiful views of Inn-Harbour. Aura would benefit if presenting more options for vegetarian dishes.
   

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2. C

   Courtney

   VIP

   New Orleans

   11 reviews

   4.0

   11 reviews

   Dined on 29 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   I've traveled to Victoria for decades and have skipped over Auta-not paying much attention to a hotel restaurant. I was so surprised that the food was absolutely fantastic. Skip the cocktail. We ordered 4 different drinks and didn't finish even one. The drinks don't match up up the food at all, but wine would be a smart option to accompany your dinner.
   

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3. M

   Marie

   Vancouver

   1 review

   4.0

   1 review

   Dined on 28 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We enjoyed the quiet setting and beautiful view of the harbor. On both occasions (dinner and breakfast) the food was not quite as described in the menu. We heard other diners also surprised by their food. Everything was tasty, but be sure to question your waitstaff about the description of the food.
   

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4. L

   Lynne

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Innovative menu. Had Halibut - perfectly cooked in wonderful broth. Also, wonderful desserts! Wait staff - Liam, attentive, friendly & efficient. Kitchen also fast! Going back again for lunch!
   

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5. R

   Rita

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   I took my 94 year old mother for a special dinner. We were sat at a beautiful table overlooking the Empress. The hostess was very helpful getting my mother into her chair. The waiter took a while to attend to us but was helpful choosing a glorious BC white wine that I was not familiar with. Neither of us had seafood, which we should have had as it is always so good. I had a salad with tofu added. The tofu was not well seasoned. My mother had the farm chicken which was melt in your mouth delicious. Deserts to die for! It took a very long time to get our food which was difficult for a 9 year old. Neither our wine glass nor our water glass was ever refilled, which is always a nice touch.
   

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6. N

   Nathan

   Vancouver

   1 review

   5.0

   1 review

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, absolutely outstanding food and service. Our waiter even provided a suggestion on dessert that was absolutely brilliant. This has long been a favorite of ours, and we most certainly will be returning.
   

   • 

   Aura Waterfront Restaurant + PatioResponded on 23 October 2024

   Dear Nathan, Thank you for your kind words! I'm so happy to hear you enjoyed both the food and service, especially the dessert recommendation. It's always a pleasure to have you dine with us, and we look forward to welcoming you back soon!
   

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7. J

   Joe

   Atlantic Canada

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Liam and Colby and rest of Aura crew are so nice and know how to make eating at Aura a true experience.
   

   Aura Waterfront Restaurant + PatioResponded on 23 October 2024

   Dear Joe, Thank you so much for your kind words! I'm so glad to hear you enjoyed your dining experience with us, and I'll be sure to share your positive feedback with Liam and Colby. We look forward to welcoming you back again soon!
   

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8. G

   Gerald

   New York City

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and our server, Kain was awesome!🤩
   

   Aura Waterfront Restaurant + PatioResponded on 23 October 2024

   Dear Gerald, Thank you so much for sharing your positive feedback! I'll be sure to share your kind words with Kain. We hope to see you again soon!
   

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9. K

   Kemal

   VIP

   Munich

   2 reviews

   2.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Sublime food. But very poor service. A mouse was running from the entrance to the restaurant’ interior without any reaction or consequences from the personnel’side. On top of it, we were asked to leave the table at around 9:30pm although the restaurant was open till 10pm and there were many free tables available at that time. No customer-friendliness at all!
   

   Aura Waterfront Restaurant + PatioResponded on 23 October 2024

   Dear Kemal, Thank you for sharing your feedback. We're deeply sorry for the issues you encountered during your visit. This falls far short of the standards we strive for, and we’ll be addressing these matters with our team immediately. We appreciate your comments and will use them to improve, as guest experience is our top priority.
   

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10. T

    Teri

    Vancouver

    1 review

    1.0

    1 review

    Dined on 6 October 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    Went for afternoon tea and it was not worth the money. The flavours and textures of the items did not blend well. We left half of the food on our plates because we couldn’t eat it.
    

    Aura Waterfront Restaurant + PatioResponded on 12 October 2024

    Dear Teri, Thank you for your feedback. I'm sorry to hear you did not enjoy our modern spin on Afternoon Tea and that the effort performed in the moment to make things right were unsatisfactory for you. Please feel free to reply privately to connect directly with me, as I’d love to hear more about your experience and how we could have improved our service for you. Sincerely, Katie Alva Restaurant Manager
    

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