Atlantic's Edge

Review summary

1. M

   Monica

   Tampa

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The location and ambiance are wonderful. The service was painfully slow. We went long periods without fresh drinks and waited very long for food. One of our main entrees was forgotten and we waited almost an hour before it was brought out undercooked, some sides were forgotten and also took about 45 minutes to come out. Fish portions were TINY.
   

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2. J

   Julie

   Greensboro

   1 review

   vip
   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We brought our catch to cook. They didn’t give us our best fish. Waited over an hour to be seated. Clearly understaffed. Waitress did the best she could.
   

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3. J

   Jessica

   Washington DC

   36 reviews

   1.0

   36 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was terrible. Manager had fans at full speed and said couldn’t be turned off and it was freezing outside. Food took forever to come out and then came and my fish and potatoes were cold. Never came to check if we wanted more beverages just very disappointing. Never been like that before and this was my 15th time dining here
   

   Atlantic's EdgeResponded 4 days ago

   Dear Jessica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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4. K

   Karen

   Orlando

   2 reviews

   vip
   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Fish was barely warm, creamed spinach was extremely hot
   

   Atlantic's EdgeResponded 5 days ago

   Thank you, Karen for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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5. P

   PC

   Dallas

   103 reviews

   4.0

   103 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food but not the ingredients advertised on the menu. The Caribbean rub chicken cake without the advertised fried plantains. The pea and prosciutto salad came without the advertised English peas and snap peas, and came only with the fava beans. No mention or apology by the server for any of those omissions. Odd. But the good as served was good. My wife thought $48 for a roast half chicken was a bit high but it was well prepared (except for the missing plantains) and you are paying for location and ambiance, which are lovely. The key lime pie is very good. The Caribbean coconut custard nearly as good. Far Niente Chardonnay runs $170 which is a bit dear but location, location, location. This is our fourth stay at Cheeca Lodge and good food is part of it, so we will be back.
   

   Atlantic's EdgeResponded on 19 November 2024

   Dear PC, Thank you, for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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6. E

   Eliza

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on 18 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Excellent food. Service so so. Food prices were unrealistic for portion sizes. Drinks were an even poorer value, visit a nearby Brewery instead. Eat here for convenience and if you have money to waste. Other places nearby were a much better value with far better service. Dinner for 2 with 3 Drinks total and no dessert = $170.
   

   Atlantic's EdgeResponded 6 days ago

   Dear Eliza, Thank you for taking the time to leave us a three-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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7. m

   marlene

   Caribbean

   34 reviews

   vip
   5.0

   34 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service from Soso was excellent Everyone was very nice, place is beautiful and the food delicious definitely coming back
   

   Atlantic's EdgeResponded on 19 November 2024

   Dear Marlene, Thank you for your gracious words! We’re delighted to hear you enjoyed Soso's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Mariana Carrillo Food and Beverage Manager
   

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8. D

   Doug

   Caribbean

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Service is terrible and poor. Location is great and food was very good
   

   Atlantic's EdgeResponded on 19 November 2024

   Dear Doug, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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9. E

   Elle

   Key West

   1 review

   3.0

   1 review

   Dined on 13 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was really good! We liked the presentation. However, our waitress tried to be very educated and act like a 5-Star Hotel but was too pushy and inexperienced. She stood next to you sometimes and waited until you had your first bite, and also did other questionable things like giving us the desert card while we were in the middle of eating our main course and there was no rush in the restaurant - it was empty. In addition our plates were served from another young waiter who just put the plates roughly without any class on the table, the same for taking the plates away again.
   

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   Atlantic's EdgeResponded on 14 November 2024

   Dear guest Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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10. R

    Robert

    Miami

    13 reviews

    5.0

    13 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious, temperature was perfect. It was a great day to be at the Cheeca Lodge.
    

    Atlantic's EdgeResponded on 10 November 2024

    Thank you, Robert for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Mariana Carrillo Food and Beverage Manager
    

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