Amoura Restaurant

Review summary

1. A

   Arman

   San Francisco

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and great food. Arabian Nights show was entertaining and fun.
   

   Is this helpful?

   Report
2. M

   Maria

   San Diego

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food is really good. Service is outstanding. My only complaint is the music level, a bit too high for my taste.
   

   Amoura RestaurantResponded 5 days ago

   Hi Maria, Thank you so much for the kind words! We’re happy to hear you enjoyed both the food and service. We also appreciate your feedback on the music level—it’s something we’re always working to balance, and we’ll certainly take your preference into consideration. We hope to welcome you back soon for another great experience! Best, Serena
   

   Is this helpful?

   Report
3. A

   Amit

   VIP

   San Francisco

   73 reviews

   4.0

   73 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We went early to take advantage of Happy Hour and sat in the lounge area. It's fairly quiet as most of their business is around lunch. It's certainly the best appointed restaurant in South San Francisco that we've been to. The food and service were good and it's nice to get something a bit different - Palestinian.
   

   Amoura RestaurantResponded on 2 December 2024

   Hi Amit, We're so happy to hear you enjoyed our food, ambiance, and service. See you next time! Best, Serena
   

   Is this helpful?

   Report
4. S

   Sue

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined on 30 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Really great food - as always at Amoura. The service wasn't great and the noise level was off the charts with a few large parties while we were there. I was part of a party of five and we couldn't hear each other. The staff are very nice, but not efficient with their service. Also I noted on my reservation that this was for a birthday and, despite ordering 3 desserts, no candle or acknowledgement. My bad for assuming, but disappointed.
   

   Amoura RestaurantResponded on 31 October 2024

   Hi Sue, Thank you for taking the time to share your feedback. I’m glad to hear that our food consistently meets your expectations, but I’m truly sorry that your experience was impacted by the noise level and service inefficiencies. It’s especially disappointing that we didn’t acknowledge your birthday celebration, as we always aim to make such occasions special. Our host should have communicated with your server, and we take responsibility for that oversight. We’ll be addressing these concerns to ensure a better experience for our guests in the future. We hope you’ll consider visiting us again. Best, Sam
   

   Is this helpful?

   Report
5. A

   Agnes

   VIP

   Salt Lake City

   2 reviews

   5.0

   2 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We appreciate the expertise and professionalism of the staff. We felt welcomed and provided with excellent choices. The food was delicious and full flavored and well priced. Thank you!
   

   Amoura RestaurantResponded on 25 October 2024

   Hi Agnes, Thank you so much for your kind words! We're so happy you felt welcomed and had a seamless experience thanks to our staff. It means a lot that you loved the food and found it well-priced. We hope to see you soon! Best, Serena
   

   Is this helpful?

   Report
6. T

   Tonya

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on 15 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service during a business dinner. It was perfect!
   

   Amoura RestaurantResponded on 15 October 2024

   Hi Tonya, Thank you so much for your positive feedback. We look forward to hosting you again soon! Best, Serena
   

   Is this helpful?

   Report
7. M

   Maria

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience every time! Thank you Amoura!
   

   Amoura RestaurantResponded on 10 October 2024

   Hi Maria, We appreciate your continued support. Hope to see you soon! Best, Serena
   

   Is this helpful?

   Report
8. T

   Tiffany

   San Francisco

   1 review

   5.0

   1 review

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We made a reservation for a business lunch with a client for a party of 6. They reserved us a corner table which was perfect. One of our party had a severe food allergy which multiple staff members were able to assure us was not in any of the food we ordered. The food was delicious. Almost all of us ordered kebabs. It is a nice option in the area for a sitdown lunch that is not too formal.
   

   Amoura RestaurantResponded on 25 September 2024

   Hi Tiffany, Thank you so much for your kind feedback. We're happy to hear your business lunch went smoothly and any dietary restrictions were accommodated. We hope to see you next time! Best, Serena
   

   Is this helpful?

   Report
9. S

   Steve

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience in South San Francisco. My wife had a salmon entree that she said was excellent. I’m vegetarian; my stuffed eggplant entree was superb, baked to the exact degree of doneness. There are other vegetarian options as well, like the mezze platter or several different flatbreads. Good service and somewhat upscale but comfortable decor. I had a nice glass of wine, though the only downside here is that there are no Palestinian or Middle Eastern beers or wines by the glass.
   

   Amoura RestaurantResponded on 26 September 2024

   Hi Steve, Thank you for taking the time to write about your positive experience at Amoura. We're delighted that you and your wife enjoyed your time and that our vegetarian options were satisfying. Your recommendation about diversifying our alcohol selection is a great point and we will definitely take your feedback into account to enhance our offerings. We look forward to welcoming you back soon! Best, Serena
   

   Is this helpful?

   Report
10. TL

    ThomasL

    San Francisco

    6 reviews

    4.0

    6 reviews

    Dined on 13 September 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Amoura is a go-to place for us and we love the wine, and now, beer pairing dinners. This is our third of three that they done. Our only complaint was the brewmaster didn't make the time to make it to every table to introduce himself, his product and presumably, to thank everyone for trying their beer. There weren't that many tables, and, 'hi, thanks for coming' would have been enough. We didn't need a 10 minute conversation. That said, we love these dinners and the service on the restaurant's end, is attentive, friendly and they remember you.
    

    Amoura RestaurantResponded on 9 October 2024

    Thomas, We greatly appreciate your loyalty and continued support of our pairing dinners. We know how much work goes into these events, so your appreciation means a lot to us. Regarding the brewmaster, Collin traveled a long way to attend the event and he was slightly pressed for time which is why he spoke to the room as a whole as well. While we didn’t specifically discuss with him how to manage his time during the event, we addressed your concern by having his representative speak with your party and provide some complimentary merchandise as a gesture of thanks. That said, we’re so happy to hear that you enjoyed the evening overall, and that the service on our end continues to be attentive and welcoming. It's always a pleasure serving your party and we hope to see you at our next event!
    

    Is this helpful?

    Report