Alexander's Steakhouse - Cupertino

Review summary

1. M

   Mia

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I booked this place for a birthday dinner with my boyfriend, and while the food was excellent, there were a few hiccups that left us disappointed overall. We started the night with cocktails, but unfortunately, the service was a bit slow. My boyfriend’s drink arrived first, but mine took around 15 minutes to come, even after we had to remind the staff. By the time mine arrived, his drink was already warm, which was frustrating since we were hoping to toast together. The food itself was fantastic, and the atmosphere was nice, but we did encounter a few service-related issues. There were a couple of instances where wine was spilled onto the white tablecloth while being poured, which seemed like an avoidable mistake. Towards the end of the night, we asked about taking home the empty bottle of Louis XIII, a common gesture when finishing a bottle of this caliber. Initially, a server said it would be possible, but later, another server told us they would need to check with the manager. When the manager came over, we were told that due to "scams and scam artists," we wouldn't be able to keep the bottle. I found this explanation to be both surprising and insulting—it felt as though we were being unfairly lumped into a group of people causing issues. Overall, while the food was memorable, the service and the way certain situations were handled left a bad taste. Given the experience, we’re unlikely to return. It's a shame because the food had potential, but the overall experience didn't live up to expectations.
   

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2. D

   Daniel

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food and ambience, highly recommend it !
   

   Alexander's Steakhouse - CupertinoResponded 1 day ago

   Thanks for visiting us, Daniel! We're thrilled you enjoyed the food and ambiance at Alexander's Steakhouse - Cupertino. Your high recommendation means a lot to us. We always aim to provide excellent service and a memorable dining experience, and we're glad to see that reflected in your visit. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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3. P

   Patrick

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service, and ambiance all make it the perfect celebration and date night spot.
   

   Alexander's Steakhouse - CupertinoResponded 1 day ago

   Thanks for the feedback, Patrick! We're thrilled you chose Alexander's Steakhouse - Cupertino for your date night celebration. We're delighted that you enjoyed our food, service, and ambiance. Your kind words truly mean a lot to us. We look forward to welcoming you back for another perfect experience soon. Best Regards, The Management Team
   

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4. J

   JAM

   VIP

   San Francisco

   64 reviews

   5.0

   64 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   EXCEPTIONAL SUPERIOR MAGNIFICENT PHENOMENAL SERIOUSLY, THE BEST Steakhouse in the World!!!!!! Everything is superior the atmosphere, the chef and his team, the Wait Team especially the dynamic duo of Tiffany and Jocelyn . When I made my reservation with Mike, he remembered me and always goes out of his way to accommodate any of my requests. Then management is like no other when it comes to Radim - he is the top of the top of the highest level of hospitality I call him the “ KING” of Hospitality !!! He truly makes everybody feel like royalty It is such an honor to dine at Alexander’s steakhouse. It transforms me and guests into the “Gates of Heaven” dining experience 
   

   Alexander's Steakhouse - CupertinoResponded 1 day ago

   Hi Jam, We're thrilled to hear about your experience at Alexander's Steakhouse—Cupertino. We're delighted that our atmosphere and service exceeded your expectations. Our goal is always to make our guests feel like royalty, and we're so glad to hear we succeeded. We sincerely value your kind and generous words of appreciation. Thank you for choosing to dine with us and for this excellent review. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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5. M

   Masaru and Mayumi

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our table of four shared a Porterhouse, Ribeye and New York Strip. Each steak was prepared to perfection, medium-rare, as we had requested. The sides were brussel sprouts, mac 'n cheese and mashed potatoes. We were celebrating our daughter just having acquired a "starter" townhome in San Jose and the staff did a great job of putting us into a celebratory mood. From beginning the evening with a complimentary splash of champagne to finishing it with a special dessert, and even cotton candy! Alexander's and our gracious server, Amelie made it a tasty and memorable night out for all of us.
   

   Alexander's Steakhouse - CupertinoResponded 7 days ago

   Thanks for the feedback, Masaru and Mayumi! We're thrilled you and your daughter enjoyed your meal and our little touches, like the complimentary champagne and cotton candy. It's always our goal to create a celebratory atmosphere for our guests. We noticed that you found the value less than satisfactory, and we appreciate your honesty. We're continually improving, and your feedback helps us do that. We hope to serve you and your family again soon! Best Regards, The Management Team
   

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6. K

   Katie

   San Francisco

   56 reviews

   4.0

   56 reviews

   Dined on 10 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent prefixe menu. The desserts were delicious. Great place for business lunch. Our server was attentive and extra helpful.
   

   Alexander's Steakhouse - CupertinoResponded 7 days ago

   Hi Katie, Thank you for taking the time to leave us such an excellent review. We're thrilled that you enjoyed our prefix menu and desserts. We always strive to provide a memorable dining experience for our guests, so we're glad to know we hit the mark for you. We're also happy to know that our service met your expectations. We appreciate your kind words and look forward to welcoming you back to Alexander's Steakhouse - Cupertino for another great experience. Best Regards, The Management Team
   

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7. W

   Wei

   San Francisco

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely experience for our 12th anniversary with our son. The servers are very friendly and professional, the food was excellent. The restaurant is very generous and kind. Highly recommend and will definitely return.
   

   Alexander's Steakhouse - CupertinoResponded on 6 January 2025

   Hi Wei! We're thrilled you celebrated a wonderful anniversary with us at Alexander's Steakhouse—Cupertino. It's wonderful that our team's friendliness and professionalism added to your experience. We're glad you enjoyed our food and found our restaurant kind and generous. Your high recommendation means a lot to us. We look forward to welcoming you back for many more special occasions! Sincerely, The Management Team
   

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8. N

   Natalyn

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow. The food and service were amazing. Extra little bites and cotton candy were a fun surprise that made the experience extra special.
   

   Alexander's Steakhouse - CupertinoResponded on 6 January 2025

   Hi Natalyn, Wow, thank you for the fantastic review! We're thrilled you had a great time at Alexander's Steakhouse—Cupertino. It's great to know you loved our food, service, little bites, and cotton candy. We always strive to make our guests' experiences extra special, and your kind words truly make our day. We can't wait to welcome you back for another fantastic experience. Best Regards, The Management Team
   

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9. E

   Esther

   Central Coast

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good experience as it always has been for me.
   

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10. F

    Feliks

    Seattle

    1 review

    1.0

    1 review

    Dined on 31 December 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 4

    For the price, steak quality was abysmal. I can’t believe this place is still in business.
    

    Alexander's Steakhouse - CupertinoResponded on 6 January 2025

    Hi Feliks, We're sorry to hear about your experience with the quality of our steak. We take pride in our food quality, and it's disappointing that we fell short this time. We appreciate your feedback and will consider it as we continually strive to improve our offerings. We hope you'll give us another chance to impress you. Best Regards, The Management Team
    

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