404 Kitchen

Review summary

1. S

   Simon

   Toronto

   7 reviews

   vip
   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious and wonderful staff! Highly recommend!
   

   404 KitchenResponded 2 days ago

   Hi Simon, Thank you; we're thrilled to hear that you enjoyed your experience at The 404 Kitchen. It's wonderful to know that our team made your visit enjoyable and that you found our food to be delicious. Your high recommendation means a lot to us. We look forward to hosting you again soon. Cheers, The 404 Kitchen Team
   

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2. A

   Andrea

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lobster Benedict - top notch! Great service, so glad we landed here for brunch! 10/10 would go again!
   

   404 KitchenResponded 5 days ago

   Andrea, Thank you so much for your kind words! We're thrilled you had a great brunch experience. We can’t wait to welcome you back for another 10/10 visit! All the best, The 404 Kitchen Team
   

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3. L

   Lisa

   St. Louis

   9 reviews

   vip
   4.0

   9 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waitress was very nice: sat outside since weather was amazing. The wood tables are in need of replacing or need a table cloth. Wasn’t too busy at all. Took around 40 minutes to get food. Beignets are fantastic. Biscuits and gravel unique and good
   

   404 KitchenResponded 4 days ago

   Dear Lisa, We’re thrilled you loved the beignets and found the biscuits and gravy unique and delicious—thank you for letting us know they stood out to you. We apologize for the longer-than-expected wait time and any inconvenience with the outdoor seating setup. Your feedback is invaluable, as we are always striving to improve. We’d love the opportunity to welcome you back for an even better visit soon! Warmly, The 404 Kitchen Team
   

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4. c

   carolyn

   Nashville

   20 reviews

   2.0

   20 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Super disappointed with our brunch today. The food arrived very quickly but the items were lukewarm. Water glasses remained empty for long periods of time and refills on iced tea never came.
   

   404 KitchenResponded on 15 November 2024

   Dear Carolyn, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, excellent service, and a fantastic atmosphere, and we plainly let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will give us a second chance and allow us to show you our best. With regrets, The 404 Kitchen Team
   

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5. A

   Annie

   Nashville

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was fantastic! The food was delicious and the service was excellent.
   

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6. S

   Samantha

   Nashville

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Took about an hour to get our food. No drink refills on fountain drinks is a bummer since it comes in a small glass. Fish not seasoned at all. But the twice baked potatoes was good.
   

   404 KitchenResponded on 15 November 2024

   Hi Samantha, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. We sincerely apologize for the delay in your food and the lack of drink refills, as this is not the standard we strive to uphold. We also regret that the fish did not meet your expectations; seasoning is an essential part of our dishes, and we will review this matter with our kitchen team. We appreciate your honest input, and we hope to have the opportunity to provide you with a much smoother experience next time. Warm regards, The 404 Kitchen Team
   

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7. T

   Tammy

   Oklahoma City

   12 reviews

   vip
   3.0

   12 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was surprised to get charged a credit card fee.
   

   404 KitchenResponded on 7 November 2024

   Dear Tammy, Thank you for being our guest. We appreciate your feedback. Please know that we contacted you privately and hope to hear from you soon. We hope you will give us a second chance and allow us to show you our best. With regrets, The 404 Kitchen Team
   

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8. S

   Stacey

   Richmond

   15 reviews

   vip
   5.0

   15 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every dish was spot on. We ordered charcuterie and pimento cheese for the table to enjoy with the champagne toast they brought out to help get our birthday party of 8 started. All of us ordered a cocktail—every one of those were delicious, too. For dinner, four of us shared the shareable tri-tip dish and fried chicken. So good. The other half of us ordered individual dishes. Plenty of side dishes to share like Brussels, greens, cornbread, etc. Service was great. Decor was fun with traditional crystal chandeliers against rustic wood furnishings. A great find in “The Gulch”.
   

   404 KitchenResponded on 5 November 2024

   Hi Stacey, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your guests enjoyed several of our dishes, including our signature fried chicken. It sounds like you had the perfect celebration! We also appreciate your kind words about our service and decor — we love creating a memorable atmosphere for our guests. We're so grateful for your visit and hope to welcome you back to The Gulch for another fantastic experience soon! Best, The 404 Kitchen Team
   

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9. EM

   EMNinRVA

   Charleston

   7 reviews

   5.0

   7 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great drinks, delicious food and wonderful service!
   

   404 KitchenResponded on 4 November 2024

   Thank you! We are so glad you had a wonderful time!
   

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10. A

    Angela

    Charleston

    5 reviews

    3.0

    5 reviews

    Dined on 2 November 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5

    Menu looked amazing, but food quality was mediocre at best
    

    404 KitchenResponded on 4 November 2024

    Dear Angela, Thank you for being our guest and for sharing your honest feedback. We are truly sorry that your experience at The 404 Kitchen did not meet our high standards. We would appreciate the opportunity to learn more about your visit. Could you please share additional details with us through this private thread? We would like to know what you ordered that was not to your liking. Your feedback is invaluable to us, and we look forward to hearing from you soon. Warm regards, The 404 Kitchen Team
    

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